Frequently Asked Questions (FAQs)

1. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check your shipment’s status on the carrier's website.

2. What are your shipping options? We offer standard, expedited, and overnight shipping, using standard carrier rates based on size and weight. For more details, please refer to our Shipping Policy.

3. Do you ship internationally? No, we do not offer international shipping.

4. What if my package is delayed? If your package is delayed, please check the tracking information for updates. If you need further assistance, contact our customer service team at customersupport@bocamusic.com or 269-425-2031.

5. Can I change or cancel my order after it has been placed? Order changes or cancellations are possible within 4 hours of placing the order. Please reach out to our support team immediately to request changes.

6. What if my package arrives damaged? If your package arrives damaged, please contact us within 2 days of delivery with photos of the damaged item(s). We will assist you in resolving the issue promptly.

7. Do you offer refunds or exchanges? We will honor exchanges given on new defective merchandise within fifteen days of purchase. We do not offer exchanges or refunds for used or demo gear. For detailed guidelines, please review our Return Policy.