Returns & Refunds Policy
At Boca Music, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help.
Eligibility for Returns
We will honor exchanges given on new defective merchandise within fifteen days of purchase.
No exchanges or refunds on used or demo gear.
How to Initiate a Return
Contact us at customersupport@bocamusic.com to arrange for a return.
Once approved, we will provide instructions for returning the product.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within five to seven business days.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will not be included.
Contact Us
For more questions about our Returns & Refunds Policy, please reach out to us at customer support.com.